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Everyone at the reception was extremely friendly even helping with extra wishes like umbrellas, quick taxi calls and storage of luggage. Low price but five star service!
The Manager at the reception was VERY helpful
Dear guest, thank you very much for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With kind regards Your Appartello Team / Steven Grund
I really enjoyed staying at Appartello! I was relocated to Hamburg, and it was my first living place here for 2 months. Everything was great: service, apartment, washing center. In fact, the mattress here was the most convenient in my whole life =) I strongly recommend Appartello to other people! It's an awesome place! Thank you for these 2 months of my life!
Dear George, Thank you very much for your fantastic review! I will just leave it as it is and we are happy that we could be your second home for the time of two months. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Nice clean apartment room. Plenty of space. Helpful staff. Good breakfast, though I only had it once. Decent location. Only a few small minuses: Air-conditioning was effective but a bit noisy, which affected my sleep. Also a few small things in the apartment would have been helpful: salt and pepper, plus placemats and coasters. I don't like leaving stains where I put my mug of tea! Otherwise, all good.
Dear guest, Thank you very much for your detailed review! Our spacious and fully equipped flats offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
I couldn't find any water, except from the bathroom tap. There was water in the fridge, but not really enough, and it gets expensive at 3 EUR a bottle. Maybe there was a drinking water station somewhere but if there was I couldn't see it. I was unaware that there were vending machines until receiving this survey, but if I had been I would be reluctant to purchase single use plastic to serve a basic human need. There was a coffee machine in my room, but no coffee. I wouldn't know which coffee pods to buy to make this work. Maybe these were also in the vending machine?
Dear guest, thank you very much for your stay in our house. If you have any questions we are always happy to help. We see us as a service company! We look forward to seeing you again in the north of Hamburg. With hanseatic greetings, Your Appartello Team / Steven Grund
The overall stay has been really nice. Good room size, comfortable beds and all other facilities on point. The only thing i did not like was the meals and breakfast. Catering Menus need to be improved and the breakfast could be much better. There is a big difference comparing it to Alstekrug breakfast.
Dear guest, we would like to thank you very much for your comments. It is nice to read that you felt welcome at our hotel from the very beginning and that you remembered the following points positively, such as beds and size of the rooms. About the breakfast buffet I would like to give you the following information that we always want to improve and also integrate new products in the buffet. With smart greetings from Hamburg Your Appartello Team / Steven Grund
This is our second time staying here and liked particularly the quiet area despite its distance from the center.
Dear Mr. A., Thank you very much for staying with us again and for your evaluation. See you soon! With hanseatic greetings, Your Appartello Team / Steven Grund
Reservation services is not good at all, it should be improved if you wish to establish a satisfied loyal customers. Also room cleaning schedule is not good.
Dear Guest, Thank you for taking the time to send us a feedback. We are very pleased that you enjoyed your stay with us. Only through your feedback can we continue to improve and make your stay something special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund
room 127 now 240
Hello Mr. a., thank you very much for your review. We would be very pleased if we could welcome you again soon in our house. With smart greetings from Hamburg Your Appartello Team / Steven Grund
Everything was about my stay was smooth and nice. The reservation process , check-in and chech-out were easy and quick nothing complicated. Honestly, prior to my check-in I was worried that the property wouldn't meet my needs however I enjoyed every single day there. It was a nice experience at Apartello. My biggest thanks to Mara, Steven , Alexandre and whole staff.
Dear Mr. A., We would like to thank you very much for your review. It is nice to read that you felt warmly welcome with us from the beginning and that you also remembered our reception staff positively. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you again soon in our house. With smart greetings from Hamburg Your Appartello Team / Steven Grund
1A
Lieber Herr F., vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Appartello Team / Steven Grund
It has been awhile since I stayed at Appartello Hamburg. However, I keep coming back here whenever I'm visiting Hamburg because you see the same friendly, professional people working here time after time, making your stay a better one, and, the accommodations are excellent. The place is always super clean, well stocked, and overall a wonderful experience.
Dear John, thank you very much for your terrific feedback! We are very happy to welcome you again and again in Hamburg. Our fully equipped and comfortable apartments and studios offer everything you need for a short or long stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
It is a good, clean and modern place with some friendly staff. However, there is nothing close by and the wifi is a joke. Very weak to no internet at all.
Dear Mr. N., thank you very much for writing a review of your stay at Appartello. We were pleased to receive your feedback. We would also like to thank you for your words, but we do not have to be sorry for our location. For a cosmopolitan city like Hamburg, about 30 minutes by public transport to the city center is not too much. We have already updated the Wifi, you will be impressed by the new capacities we offer. It would be a special pleasure for us to welcome you again on your next visit to the Hanseatic city. With kind regards Your Appartello Team / Steven Grund
I have stayed at many hotels in Hamburg over the last 24 years, and this was one of the most pleasant, beautiful, convenient, and well kept. It will be my first choice when I return in the future.
Dear Daniel, We would like to thank you very much for your great review. It is great to read that you felt very welcome from the beginning and that you remembered us positively. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you again soon in our hotel. With smart greetings from Hamburg Your Appartello Team / Steven Grund
Stay was comfortable and good. Internet issues were their which prevented sometimes from using wifi on laptop. The kitchen is having basic cutlery, could have had more cutlery items. Also, they could provide some basic grocery which could have helped. Didnt like the policy of additional 49E charge after 14 days stay as the charge for 14 days was already on higher side to 99E and hence came to approx same amount as charged by Best Western with breakfast.
Dear Govinddas, Thank you for reviewing your stay at the Appartello. We were delighted to receive your lovely feedback and are very sorry that not everything was to your satisfaction. However, we would like to thank you for your frank words, which we will use constructively to improve our facilities. It would be a special pleasure for us to welcome you again on your next visit to the Hanseatic city. With kind regards Your Appartello Team / Steven Grund
Nice very friendly staff nothing is any problem for them the hotel is exceptional clean & warm
Dear Mr F., Thank you very much for your great feedback! We are very happy to welcome you again and again in Hamburg. Our comfortable and fully equipped appartments offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Although the stay was very good. If the coffee machine from downstairs does not work. Would have gave few coffee capsules for guest to use at their rooms. Instead of the coffee option at the front desk.
Dear Mr Medici, Thank you very much for your evaluation! We are very happy to welcome you again and again in Hamburg. Our spacious and fully equipped appartments and studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Alles ok
Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Ihr Appartello Team / Steven Grund
Leaning more on the modern side. Comfortable bed, warm sheets, big windows. I found it challenging to face the side of the company and wanting to keep my windows open, but thankfully they have light curtains for some privacy and still have light come in. The sofas are very stiff and uncomfortable. The TVs might need some updating but work fine. Its nice to have Lidl right behind the house for quick groceries. Great gym with a lot of different equipment. Nice meeting area, but again, the sofas are not very welcoming. I enjoyed my free morning coffee. The door less bathroom is a bit annoying when the floor gets wet, as much as I tried to not get the outside wet. Not enough storage or hangers. Does the job, I grew comfortable with time. Not many social or restaurant options around.
Dear Mrs. V., We would like to thank you very much for your fantastic review. It is great to read that you felt very welcome from the beginning and that you also remembered our reception staff in a positive way. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund
This is the best place I've stayed at for my business trips to Hamburg. While the front desk had limited hours because of COVID, they were very helpful with all of my business needs. The free coffee in the lobby is also a very nice and appreciated touch. The room was super spacious and very generously furnished, with lots of drawer/cabinet space to settle in for the duration of my stay. The kitchenette had everything I needed to cook meals in, and the room was super clean when I arrived. I also very much appreciated their mid-stay housekeeping service which is atypical for apart-hotels as they usually clean at the end of your first week instead. It went a long way towards keeping the room super clean and comfortable. Wonderful place to stay and I would highly recommend anyone who needs to stay next to the airport to stay here!
Dear guest, Thank you very much for your fantastic review! Our spacious and fully equipped flats as well as studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
