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I would recomend this hotel to my friends and colleagues
Dear guest, Thank you very much for your great review! Our spacious and fully equipped appartments or studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
We really liked staying here. Quite and comfortable location with everything we need nearby.
Dear Mr. A., Thank you very much for your visit to our hotel. There is no greater compliment for us than happy guests. We are pleased that we were able to convince you in terms of service and facilities. We look forward to seeing you again in the north of Hamburg. With Hanseatic greetings, Your Appartello Team / Steven Grund
Our family stayed 6 times in your apartment. Every time we had perfect time ! Thank you very much for your hospitality!
Dear Natalia thank you very much for your great review! We are very happy to welcome you again and again in Hamburg. We just write "Thank you!" for the positive words. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Nice place to stay. Spacious room. You find there everything which is needed for short- or longterm stay. Two issues, the soap bottle was empty on arrival. By the way, the toiletries provided are very low quality, which does not match to hotel's overall impression. Secondly, the hotelbird app does not work properly: you should be able to open the room door with it, but this did not work. Also, check out option did not work neither and the invoice was not generated.
Dear Mr. Szubski, thank you for spending the time to tell us your feedback about your stay with us. We really feel sorry that you did not have a better experience with us. For the inconvenience caused to you during your stay, I would like to sincerely apologize to you once again. We hope, after all, that we will be able to welcome you again in Hamburg. Please let us convince you of our professionalism and hospitality during your next stay. With kind regards Your Appartello Team / Steven Grund
Wonderful experience staying here for the long duration. Cannot fault the facilities and staff. Have been well accommodated and looked after and made to feel at home. Very much appreciated the help, advice and assistance from the reception staff also that were able to scan some important documents for me and receive my post. The ability to also help yourself to complimentary tea and coffee downstairs is appreciated, as was the washing clothes facilities. The room I had was wonderful and the cleaning of the room was fantastic. The staff also looking after the breakfast room were friendly and polite and enjoyed conversation with them too. My only suggestion would be to include a larger choice of International TV channels or movie options that would be nice for guests staying for longer periods, or for non German speaking guests.
Dear Mr. F., thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us so much. Only through your feedback can we continue to improve and make your stay something special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund
Great room & bed. Very quiet. But is important to sleep also and in summer with daylight at 5 you need longer, occulting curtains. This is a shame as otherwise all is pretty good.
Dear Mrs. De F., thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us. It is only through your feedback that we can continue to improve and make your stay special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund
Clean, Quit, new, friendly
Dear Mr. B., thank you very much for your feedback. I would like to keep it short like you and simply write or say. "Thank you!" We would be very pleased if we could welcome you back to our house soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund
Nice place, very friendly staff. I like that the rooms have little kitchen area and that there is a fridge. Only downsides: soap/shower gel/shampoo provided is poor quality (3 in 1). Also, some products from the vending machine downstairs could not be purchased as they were stuck/blocked. Overall - great place to stay.
Dear Mr. Szubski, thank you very much for the good feedback you gave to our hotel. Merci for your comments regarding the shower gel and the snack machine. We are glad that you enjoyed your stay with us and hope to welcome you back soon! With kind regards Your Appartello Team / Steven Grund
Toller Service, alles Top
Sehr geehrter Herr C., hiermit möchten wir uns ganz herzlich für Ihre fantastische Bewertung bedanken. Wir würden uns sehr freuen, wenn wir Sie bald wieder bei uns im Hause begrüßen dürfen. Mit smarten Grüßen aus Hamburg Ihr Appartello Team / Steven Grund
Clean and comfortable, very helpful staff
Dear guest, thank you very much for your good review! Our spacious and fully equipped studios as well as appartments offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Straight forward, comfortable, affordable. clean, modern & practical. the breakfast question below is inapplicable. the breakfast buffet was in the same hotel. bo options
Dear guest, thank you very much for your great review! We are very pleased to welcome you to Hamburg. Our spacious and fully equipped flats as well as studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
The staff are very helpful and friendly. The hotel is clean and well maintained.
Dear Mrs Dela C. , We would like to thank you for your fantastic review. It is great to read that you felt very welcome here right from the start. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund
Thank you for the great room and service.
Dear Daniel , thank you very much for the good rating you gave our hotel again. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Have a merry Christmas and a happy new year 2023! With kind regards Your Appartello Team / Steven Grund
I like the hotel very much, the staff is trying to support in any possible question, good job!
Dear Anastasia, thank you very much for your great review! We are happy to help. Our large and completely equipped studios or appartments offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Everything is great. It's like replica of home abroad. Everything you need is just there. Highly recommened place to stay!
Dear Ilya, Thank you so much for this wonderful review. I will just leave it as it is. See you soon and all the best! With smart regards from Hamburg Your Appartello Team / Steven Grund
Everything is just great. Perfect place to stay during a business trip. Everything you need in one big pack. The only thing I would change is replace coffee machines with the ones which uses more widely spread standard of capsules. A glass divider in shower is quite short, so it's hard to avoid water on the floor and door of bathroom. But it's not that big issue and would be quite hard and expensive to fix.
Dear Ilya, thank you very much for your stay in our house. There is no bigger compliment for us than happy guests. We are pleased that we were able to impress you in terms of service and facilities. By the way, you can buy the coffee pods for the coffee machine in the room at the reception. We are looking forward to seeing you again in the north of Hamburg. With Hanseatic greetings, Your Appartello Team / Steven Grund
Great Hotel for long or short stays close to Lufthansa Base and supermarket close as well
Dear Mr. O., Thank you very much for your excellent review! Our spacious and fully equipped studios and flats offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Friendly staff. Comfortable and practical for dogs. Conveniently placed to visit Hamburg
Dear Guest, We would like to thank you very much for your fantastic review. It is great to read that you felt very welcome right from the start. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund
I've been staying at Appartello every time I visit Hamburg for business. This is a great place to stay; people that work there, especially the front desk folks, are amazing; they're professional, friendly, and extremely helpful. I would highly recommend this hotel.
Dear guest, thank you very much for your terrific review! Thank you very much for your words of compliments. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Nice spacious room, with everything you need in place. Good communal area with the vending machine, shame it does not take card payments. Very clean room and the bathroom. Comfortable bed. Self check in process quite complicated. Lack of any personal touch. Poor quality shampoo/shower gel. Dated TV.
Dear Guest , Thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us. It is only through your feedback that we can continue to improve and make your stay extra special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund
Everyone at the reception was extremely friendly even helping with extra wishes like umbrellas, quick taxi calls and storage of luggage. Low price but five star service!
Dear Guest, We would like to thank you very much for your fantastic review. It is great to read that you felt very welcome from the beginning and that you also remembered our reception staff in a positive way. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund
The Manager at the reception was VERY helpful
Dear guest, thank you very much for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With kind regards Your Appartello Team / Steven Grund
I really enjoyed staying at Appartello! I was relocated to Hamburg, and it was my first living place here for 2 months. Everything was great: service, apartment, washing center. In fact, the mattress here was the most convenient in my whole life =) I strongly recommend Appartello to other people! It's an awesome place! Thank you for these 2 months of my life!
Dear George, Thank you very much for your fantastic review! I will just leave it as it is and we are happy that we could be your second home for the time of two months. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
Nice clean apartment room. Plenty of space. Helpful staff. Good breakfast, though I only had it once. Decent location. Only a few small minuses: Air-conditioning was effective but a bit noisy, which affected my sleep. Also a few small things in the apartment would have been helpful: salt and pepper, plus placemats and coasters. I don't like leaving stains where I put my mug of tea! Otherwise, all good.
Dear guest, Thank you very much for your detailed review! Our spacious and fully equipped flats offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund
