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Logo des Appartello
appartello - smarttime living
Sportallee 4
22335 Hamburg
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Our guest's opinions

Hotel reviews

Every day numerous reviews are published in the internet. To receive a total evalution of all verified reviews, we are working together with TrustYou. On this site you can track on which internet portals and how our guests rate their stay in detail.

If you wish to share your own experience, please rate now! Hereby, you help us to deliver you and other guests a superior experience in the future. Thank you for your time!

Review portal
Score
Quantity
TrustYou Survey
4.5 / 5
906
Trivago.de
4.5 / 5
875
Booking.com
4.3 / 5
495
Google
4.7 / 5
229
Hotels.com
4.6 / 5
163
Expedia
4.6 / 5
163
HRS.de
4.4 / 5
62
Hotel.de
4.5 / 5
50
TripAdvisor
4.5 / 5
50
Facebook
5.0 / 5
24
Vey pleasant hotel
03.09.2023

I would recomend this hotel to my friends and colleagues

Hotel response

Dear guest, Thank you very much for your great review! Our spacious and fully equipped appartments or studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Nice spot to go in and around the city.
10.07.2023

We really liked staying here. Quite and comfortable location with everything we need nearby.

Hotel response

Dear Mr. A., Thank you very much for your visit to our hotel. There is no greater compliment for us than happy guests. We are pleased that we were able to convince you in terms of service and facilities. We look forward to seeing you again in the north of Hamburg. With Hanseatic greetings, Your Appartello Team / Steven Grund

Excellent!
15.06.2023

Our family stayed 6 times in your apartment. Every time we had perfect time ! Thank you very much for your hospitality!

Hotel response

Dear Natalia thank you very much for your great review! We are very happy to welcome you again and again in Hamburg. We just write "Thank you!" for the positive words. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Nice place to stay
05.06.2023

Nice place to stay. Spacious room. You find there everything which is needed for short- or longterm stay. Two issues, the soap bottle was empty on arrival. By the way, the toiletries provided are very low quality, which does not match to hotel's overall impression. Secondly, the hotelbird app does not work properly: you should be able to open the room door with it, but this did not work. Also, check out option did not work neither and the invoice was not generated.

Hotel response

Dear Mr. Szubski, thank you for spending the time to tell us your feedback about your stay with us. We really feel sorry that you did not have a better experience with us. For the inconvenience caused to you during your stay, I would like to sincerely apologize to you once again. We hope, after all, that we will be able to welcome you again in Hamburg. Please let us convince you of our professionalism and hospitality during your next stay. With kind regards Your Appartello Team / Steven Grund

Comfortable and friendly with clean facilities and fabulous staff
01.06.2023

Wonderful experience staying here for the long duration. Cannot fault the facilities and staff. Have been well accommodated and looked after and made to feel at home. Very much appreciated the help, advice and assistance from the reception staff also that were able to scan some important documents for me and receive my post. The ability to also help yourself to complimentary tea and coffee downstairs is appreciated, as was the washing clothes facilities. The room I had was wonderful and the cleaning of the room was fantastic. The staff also looking after the breakfast room were friendly and polite and enjoyed conversation with them too. My only suggestion would be to include a larger choice of International TV channels or movie options that would be nice for guests staying for longer periods, or for non German speaking guests.

Hotel response

Dear Mr. F., thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us so much. Only through your feedback can we continue to improve and make your stay something special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund

Better curtains please.
28.05.2023

Great room & bed. Very quiet. But is important to sleep also and in summer with daylight at 5 you need longer, occulting curtains. This is a shame as otherwise all is pretty good.

Hotel response

Dear Mrs. De F., thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us. It is only through your feedback that we can continue to improve and make your stay special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund

Everything Great!
19.05.2023

Clean, Quit, new, friendly

Hotel response

Dear Mr. B., thank you very much for your feedback. I would like to keep it short like you and simply write or say. "Thank you!" We would be very pleased if we could welcome you back to our house soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund

Nice place, very friendly staff.
04.05.2023

Nice place, very friendly staff. I like that the rooms have little kitchen area and that there is a fridge. Only downsides: soap/shower gel/shampoo provided is poor quality (3 in 1). Also, some products from the vending machine downstairs could not be purchased as they were stuck/blocked. Overall - great place to stay.

Hotel response

Dear Mr. Szubski, thank you very much for the good feedback you gave to our hotel. Merci for your comments regarding the shower gel and the snack machine. We are glad that you enjoyed your stay with us and hope to welcome you back soon! With kind regards Your Appartello Team / Steven Grund

Alles top
30.03.2023

Toller Service, alles Top

Hotel response

Sehr geehrter Herr C., hiermit möchten wir uns ganz herzlich für Ihre fantastische Bewertung bedanken. Wir würden uns sehr freuen, wenn wir Sie bald wieder bei uns im Hause begrüßen dürfen. Mit smarten Grüßen aus Hamburg Ihr Appartello Team / Steven Grund

Miss
07.03.2023

Clean and comfortable, very helpful staff

Hotel response

Dear guest, thank you very much for your good review! Our spacious and fully equipped studios as well as appartments offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Basem Aggad
27.01.2023

Straight forward, comfortable, affordable. clean, modern & practical. the breakfast question below is inapplicable. the breakfast buffet was in the same hotel. bo options

Hotel response

Dear guest, thank you very much for your great review! We are very pleased to welcome you to Hamburg. Our spacious and fully equipped flats as well as studios offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Awesome
18.12.2022

The staff are very helpful and friendly. The hotel is clean and well maintained.

Hotel response

Dear Mrs Dela C. , We would like to thank you for your fantastic review. It is great to read that you felt very welcome here right from the start. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund

Great room
18.12.2022

Thank you for the great room and service.

Hotel response

Dear Daniel , thank you very much for the good rating you gave our hotel again. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Have a merry Christmas and a happy new year 2023! With kind regards Your Appartello Team / Steven Grund

Friendly staff, clean and good location
11.12.2022

I like the hotel very much, the staff is trying to support in any possible question, good job!

Hotel response

Dear Anastasia, thank you very much for your great review! We are happy to help. Our large and completely equipped studios or appartments offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Just great!
14.11.2022

Everything is great. It's like replica of home abroad. Everything you need is just there. Highly recommened place to stay!

Hotel response

Dear Ilya, Thank you so much for this wonderful review. I will just leave it as it is. See you soon and all the best! With smart regards from Hamburg Your Appartello Team / Steven Grund

Just a great place!
27.10.2022

Everything is just great. Perfect place to stay during a business trip. Everything you need in one big pack. The only thing I would change is replace coffee machines with the ones which uses more widely spread standard of capsules. A glass divider in shower is quite short, so it's hard to avoid water on the floor and door of bathroom. But it's not that big issue and would be quite hard and expensive to fix.

Hotel response

Dear Ilya, thank you very much for your stay in our house. There is no bigger compliment for us than happy guests. We are pleased that we were able to impress you in terms of service and facilities. By the way, you can buy the coffee pods for the coffee machine in the room at the reception. We are looking forward to seeing you again in the north of Hamburg. With Hanseatic greetings, Your Appartello Team / Steven Grund

I really enjoyed my Stay thank you :)
17.10.2022

Great Hotel for long or short stays close to Lufthansa Base and supermarket close as well

Hotel response

Dear Mr. O., Thank you very much for your excellent review! Our spacious and fully equipped studios and flats offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Comfortable and convenient
05.10.2022

Friendly staff. Comfortable and practical for dogs. Conveniently placed to visit Hamburg

Hotel response

Dear Guest, We would like to thank you very much for your fantastic review. It is great to read that you felt very welcome right from the start. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund

Comfortable Room & Great People Working There
30.09.2022

I've been staying at Appartello every time I visit Hamburg for business. This is a great place to stay; people that work there, especially the front desk folks, are amazing; they're professional, friendly, and extremely helpful. I would highly recommend this hotel.

Hotel response

Dear guest, thank you very much for your terrific review! Thank you very much for your words of compliments. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Nice, spacious room.
26.09.2022

Nice spacious room, with everything you need in place. Good communal area with the vending machine, shame it does not take card payments. Very clean room and the bathroom. Comfortable bed. Self check in process quite complicated. Lack of any personal touch. Poor quality shampoo/shower gel. Dated TV.

Hotel response

Dear Guest , Thank you for taking the time to write us a review. We are very pleased that you enjoyed your stay with us. It is only through your feedback that we can continue to improve and make your stay extra special. We look forward to hopefully welcoming you back to the Appartello soon. With smart regards, Your Appartello Team / Steven Grund

Best hotel staff I have ever had!
25.09.2022

Everyone at the reception was extremely friendly even helping with extra wishes like umbrellas, quick taxi calls and storage of luggage. Low price but five star service!

Hotel response

Dear Guest, We would like to thank you very much for your fantastic review. It is great to read that you felt very welcome from the beginning and that you also remembered our reception staff in a positive way. This is a great compliment for our team and encourages us to continue to be passionate about our guests every day. We would be very pleased to welcome you back to our hotel again soon. With smart greetings from Hamburg Your Appartello Team / Steven Grund

Great experience. Clean and well organized
14.09.2022

The Manager at the reception was VERY helpful

Hotel response

Dear guest, thank you very much for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! With kind regards Your Appartello Team / Steven Grund

Amazing apartment hotel that replaced home for me for 2 months!
05.09.2022

I really enjoyed staying at Appartello! I was relocated to Hamburg, and it was my first living place here for 2 months. Everything was great: service, apartment, washing center. In fact, the mattress here was the most convenient in my whole life =) I strongly recommend Appartello to other people! It's an awesome place! Thank you for these 2 months of my life!

Hotel response

Dear George, Thank you very much for your fantastic review! I will just leave it as it is and we are happy that we could be your second home for the time of two months. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

A good stay in a nice clean apartment
01.09.2022

Nice clean apartment room. Plenty of space. Helpful staff. Good breakfast, though I only had it once. Decent location. Only a few small minuses: Air-conditioning was effective but a bit noisy, which affected my sleep. Also a few small things in the apartment would have been helpful: salt and pepper, plus placemats and coasters. I don't like leaving stains where I put my mug of tea! Otherwise, all good.

Hotel response

Dear guest, Thank you very much for your detailed review! Our spacious and fully equipped flats offer everything you need for a short or longer stay. See you next time you visit Hamburg! With kind regards Your Appartello Team / Steven Grund

Contact

appartello - smarttime living Sportallee 4
22335 Hamburg
T 040 60 92 92 100 E info@appartello.de

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