Reviews

I have stayed in this hotel several times now. I have written a few reviews regarding Appartello. The first time it was a month or so after they opened and the service has been consistently good. It is great value and location but it is the people that make me welcoming enough to stay here time after time. The front desk staff is friendly and extremely helpful as are the folks working in the housekeeping department as well as breakfast. It is also a convenient location to stay at, minutes from the airport and City Nord. There is a grocery store around the corner from the hotel which makes is convenient buying essential grocery items. I typically stay in an Executive Studio which has a full kitchenette (stove, cook top, fridge, and microwave). This time, when I checked out, I was asked whether I had a car to which I replied yes. They now charge 2 Euros a day for surface parking which came as a surprise to me! In the past, surface parking was free as it should be since there is not enough stalls provided and there is street parking in the evenings (since the hotel is located within office complexes and offices close around 5:00pm). In fact, 2 of the 4 nights I stayed there, I couldn't park in the lot as it was full. Yet, I was charged for surface parking anyways. I do realize that 2 Euros is not a lot but it is the principle of it that gets me worked up. Plus they should disclose it when you check in, which they did not. By the way, the hotel also has an underground parking facility that is 8 Euros per day to park. During my stay, as a matter of fact the first night, the smoke alarm went off in the building and most residents evacuated their rooms but congregated just outside the building in front of the lobby. What surprised me is that there was no evacuation plan in place nor any verbal commands were given by the staff, fire fighters (who arrived within a minute or two of alarm sounding - there is a firehouse across the street from the hotel) or the police. Thank goodness, it was either a false alarm or nothing too serious as we were allowed back in a few minutes after the fire fighters were on scene. Overall, I like this hotel and would definitely stay here again. But I do suggest that the management rethink charging for surface parking!

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Everything was just PERFECT!! Thank you!!

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Dejligt og ren hotel

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Would have been nice to have sone more English language tv channels. Plus a pair of hotplates, saucepan and frypan even in the base appartment would be expected. Germany has not got many ready meals as the uk does so could only stay here 1 night.

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very good

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I needed a comfortable room to relax the night before a heavy day of work. I was given a wonderful room (I call it apartment for its size) witj a kitchen complete of everything, oven, microwave, coffee machine, dish washer, etc. A comfortable sofa, with 32in led tv, a bedroom and in bedroom toilette. Everything amazing, couldn't ask more! I've enjoyed my time at the hotel. Thank you!

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Nice rooms and good welcome at reception

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Pretty and clean room, staff was helpful and friendly. Had a nice breakfast.

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Very fine hotel apartment. Well working breakfast where you can choose what you want and only pay for that. Very clean and spacious rooms - new interior and nice bathroom. Only 2€ pr. Day for parking. Great FAQ on their website about different facilities in the area. A bit to far away from the city, but it was ok with the transport by bus and u-Bahn. I would definetly consider to stay here some other time and will recommend this for other guest in the city.

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Would stay there again nice rooms, good shower, pleasant staff

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Stay was Pleasant. Good Room size. Kitchen size is also good. All needed cutlery available. Very good service. Very pleasant atmosphere. Should improve on the Bed Size and blanket size. These are bit small.

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Large convenient rooms/apartments, plenty of facilities, very friendly and welcoming staff!

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Very satisfied

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Very good all!!!

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I stayed 4 nights as I came for business in Hamburg. The apartment was clean, modern and all people in reception very helpful. I would definitely go back again. The only observation I can make is that you can probably add a curtain (cotton/glass) in the shower as water goes everywhere when showering. It's not important, but it would be nice

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Functional hotel with close access to the bus, near airport, close to Lidl and nice for walks along nearby river.

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Very nice hotel with Big clean rooms. Quaite sorroundings and good logistics.

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The service at the front disk was very poor and the worker replied irritating when we asked questions. When we asked for at taxi to the airport we were informed that for 4 persons (2 adults and 2 small children) two taxis were needed else we could not be taken to the airport. We took contact to the taxi company and there were no problems to send one taxi (standard taxi) to bring me and family to the airport. Furthermore when we asked for restaurants in the area we where told that only restaurant was near by. ( a very expensive restaurant) but when we searched the area there were allot of restaurants closer to the hotel. This attitude is not were service minded and people feel that they being cheated. The positive side was that the hotel and the rooms were clean and nice, and the hotel personnel tog our luggage to our room.

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Nice appartment close to the airport of Hamburg with massive balkony and fullyappartment equiped appartment kitchen. Highly recommendable.

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The room is very clean, and I love it. Except the hotel front receptionist, who was rude and not kind enough as it should be when I checked-in, I am satisfied with the stay. Also, I have to mention that another hotel front receptionist when I checked-out was just great.

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Ligger fint i forhold til byen og især lufthavnen. Brugte hotellet fordi vi skule flyve meget tidligt næste dag...

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The curtains allowed too much light to enter the appartment, making it difficult to sleep well. There were not any channel in Spanish on TV. Our appartment was right in front of the main street and it was noisy (traffic started early and was unpleasant) On the other hand, the staff was awesome and did their best for us to be like at home. The place has both exterior and interior parking lots. There is a Lidl at about 200 m. It is very close to the airport.

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I liked the simplicity and cleanliness of the property. Would difenatly stay here again

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We had the appartement for four days and it was perfect. We will book as this place again. Very nice staff, excelent cleaning and a perfect appartment for our short holiday. Only 2 min. walk to shopping.

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Very convenient. neat and responsive customer services team

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very good apartmnet

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I was so excited to stay at your respectful facility according to hospitality and care of your staff. I feel myself at home in appartello.

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I will mentioned only the thing which could be improved: -some complementary tea should be in the room -could nit locate aircinditioning control, if it is central it should be set a bit higher -bad was moving completly and squeaking whenever i move or rotate - very annoying

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Place is very new, clean, and well set-up. Nice kitchen and living areas. Bathrooms are big with a nice shower. TV's in both the living room and bedroom. Only 2 drawbacks - not many restaurants in the area within walking distance and I wish there were more English speaking non-news TV channels (note the TV's have some on demand capability and you can also connect an external HDMI cable and stream from your device).

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My second visit here and the standards haven't dropped at all. Superb, comfortable and clean apartment which is well presented is the trademark of this establishment. Most excellent staff who are attentive and professional are indicative of the whole Smart Living Experience. Well done to all.

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A most excellent apartment managed by a fantastic team - everyone from housekeeping to reception staff were first class. There's no reason to stay anywhere else - well done to the entire team.

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Appartello was an amazing "Apart-Hotel" with great staff. It was more than what I expected in comparison with many other similar properties around Europe. The price was also right.

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The rooms were fantastic, clean modern and comfortable and very spacious. The reception staff were friendly and helpful. The breakfast arrangement is unusual but works very well - you only pay for what you eat. The location is perfect for working in the north of the city and ok for access to town using bus and S-Bahn. The price is amazing for the quality of the rooms and facilities.

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The front desk folks were very friendly and accommodating. We had a executive studio which has a small kitchen with a real stove and cooktop, microwave and dishwasher. The cleaning crew would put the dishes in the dish washer every day which was refreshing (I travel a lot and this is the first time that I experienced this level of service in an European hotel). The room was facing the main road on the ground floor. Even though I left the windows open, the road noise was minimal. There is a fire station across the street and it was quite busy during the day but at night, you would hardly hear any activities (I guess they are good neighbors!). There is a grocery store half a block from this hotel. The hotel is situated between office buildings and at night, if there is no parking on premises, there is ample street parking on the backside of the hotel. I never had an issue finding parking. Although, I did not have breakfast there, I did however see the selection and it was impressive. There is a living room on the lower level that can be used by hotel guests. The fitness center is relatively small and it is equipped with (2) treadmills, elliptical machine and a stationary bike along with some weights. On the departure day, my girlfriend forgot to empty the room safe deposit box and realized it after we were at the gate ready to board the plane! She called the hotel and talked to Nadine. Nadine was more than accommodating; she went in the room and picked up not only the jewelry that we had left behind in the safe, but also a Tag watch and some pieces of clothing that we neglected to pack! Not only the staff is friendly, accommodating but also very honest! Kudos to Nadine and the rest of the team at Appartello!

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great place to stay. clean and comfortable and the kitchen was a plus. fitness center was also nice and free wifi was very much appreciated

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Very Nice place. Confortable !! The only thing I could ask for improvement is about the light in the bathroom : too powerful in regard of all the other numerous lights of the room.

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Nice clean big rooms and clean bathroom. All you need for a shorter stay. Breakfast set up is you pay for what you eat and selection is OK. No restaurant but you get a discount voucher to another hotel nearby.

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Very nice hotel, very nice staff... My proposal would be in order to decrease the number of washed items after guests staying to remove extra pillows and blankets n case of one guest

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Long stay on business, at Lufthansa Technik. Room 236 (Premium Apartment) As I visit Hamburg frequently on business (Lufthansa is only 10 minutes by walk) I have been searching for an apparthotel like this one for a long time. The hotel has a very modern setting with an apartment feel to it. The staff were extremely friendly and helpful, giving me tips around Hamburg and trying to make my stay as comfortable as possible. Amenities that are excellent: Kitchen with all utensils and appliances provided. Free coffee or tea during the day. Washcenter (with free washing powder). Vending Machine (all day), and sandwiches (before 6PM). Large screen LCD TVs in bedroom and living room. Did not use the fitness center, which is small but had all the basic equipment. The Alster and a large garden are just is a couple minutes from the hotel and perfect for a run, or a picnic.Bus station just outside the hotel (Bus 39 and 292) connects you to the city center, central station (Hauptbahnhof) or to the airport. Supermarket Lidi is just a 5 minute walk from the hotel. The hotel even had a party for the residents, some VIPs and other staff on one of the days as it was the official launch/inauguration of the hotel. Dinner and a fully stocked bar was on the house. The hotel does not have a restaurant so the breakfast service has limited items and no lunch or dinner service. This was not a big deal for me as I prefer to cook my own meals or go outside the hotel for a quick bite (Also a few restaurants in the vicinity). Great quality standard for a newly opened hotel, and I am sure they will get better with time. Only thing I wish I could have is a bike rental service as there is no StadRAD station nearby.

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