Reviews

Everything was just perfect spaciously the manager Mara Wroszkowiak was very helpful and very kind. but I have 2 comments , cleaning if you could make it twice a week and the other comment is the quilt should be bigger. thank you so much for your hospitality.

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Two aspects personally stood out for me during my stay at the hotel. First, the hotelmanager and all of the staff were welcoming and very helpful. And second, the apartment and the rest of the hotel were very clean and well maintained. Even the laundry room was spotless. Both these things were very much appreciated!

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Convenient location near a bus stop and close to the airport. Everything was super clean, the room was very comfortable and nice, and the staff very helpful and polite! Although I was not travelling with my dog, I really appreciated that the place is pet friendly and running into doggies at the lobby really made my day :)

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We had a long and wonderful stay. Great people at the Reception, so polite and kind . Cleaning staff were all great as well. We highly recommand this place. Thank you

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The apartment exceeded our expectations in every regard. Perfectly located near to the airport were I work. All staff were extremely welcoming and helpful. Easy check in process. They were very accommodative for short notice extension despite being fully booked. Apartment was clean, cozy and with new modern furniture. Highly recommended and will definitely be returning!

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Comfortable, spacious and stylishly furnished apartments. Very friendly and helpful staff. We were satisfied!

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Excellent

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Alles Super

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The one bedroom apartment was spacious enough that I didn't feel claustrophobic during my quarantine. The room was clean and everything worked great, the bed and couch was comfortable. The staff is wonderful and very friendly.

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Alles okay

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very nice staying for almost 8 months good service from the front desk staff when you asked them something they tried to help you on the best way

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This hotel has a charme of small to midsize Appartments. I like it very much.

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Room was perfect for 5 nights. Breakfast available in room, but buffet in the BWP very close is top. Very quiet, nice place close to the fitness center with cafe or tea, sofa and what you need to relax. 25 mn from the city center by bus & metro.

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Gut

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Only drawback was the other guests lack of abillity to park their car withing the designated parking spots...

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Clean and spacious rooms, Excellent service, friendly staff and 24/7 front office who is always ready to help. Will definitely recommend to my colleagues and friends.

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The hotel is perfect is all aspects the people, the facilities, the appartments are comfortable and practical to prepare a snack to eat in the room. Recommended!

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Staff is very friendly. Cleanliness is at par. Good place to stay.

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Great place to stay in Hamburg for either short or long periods. Convenient to the airport and all public transport.

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A quiet and very comfortable hotel with friendly staff. Good transport to the centre of Hamburg.

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Happy enough with the overall service.

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Everything was great. The staff were really nice and helpful. I liked the design and everything. There was a welcoming gift which was really positive. But I have three comments: 1. If there was a sofa instead of the two chairs in the Executive Studio that would be better. Because sometimes you have a guest so he can spend a night on the sofa. 2. There was some insects in the room. And I am not Sure where was the source of them (but I believe they come inside the room sneaking from under the door.), we noticed them more than once. 3. Room cleaning should be twice a week in terms of the long stays. But in general I liked it and of course would come again.

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Everything was good except for two things: 1. The curtains don’t block the daylight very well 2. The sofa bed is much too hard. I like a very firm mattress, and it was too firm even for me!

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The hotel was located almost near the city so I may go by walking, and also they have variety of rooms and it can occupy up to 4 people and it's good for families I really recommend the executive appartment because it have 2 bathroom not like the other room they have only one, additionally I think they have almost all tools for kitchen for the cooking, moreover the rooms and the bathroom are so clean, finally the parking fees for whole day is 2 euro ! I'm looking forward to visit them in my next vacation .

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Nice hotel

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Great to live with family having great quality of room and staff. No worries and just stop by.... It was wonderful memory.

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Had to move room because other guests were smoking outside my room which was over the reception and entrance. Apart from that inconvenience it was a very comfortable stay despite the very hot weather. The hotel is very convenient for work. I will stay again.

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Two thumps up : staff. Location. Facilities.

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Spacious, kitchen appliances just perfect! Whatsapp communication very efficient. We loved our stay!

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Enjoyed the uefa cup final, but more English channels please

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Great hotel, close to my project office. Great having a microwave an refrigerator in the room, allows for more flexibility. And the grocery store around the corner makes things easier.

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Very nice and clean hotel with high Standard, you really get a lot for the low price

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I am travelling to Hamburg on a weekly basis and appartello is my preferred hotel. I am staying here whenever possible. The amenities of the hotel are exactly what I need.

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Good location in relation to my workplace while in Hamburg, good amenities. Love the fridge and microwave in the room, bedding just great. Nothing to complain about...

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Good and helpful service. Nice room.

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Very nice. Lounge was very inviting. Fitness center was well equipped.

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We spent three nights in there and it was an amazing experience. Everything was perfect: good position, nice and helpful staff, beautiful room. I recommend it to everyone.

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I travel to Hamburg multiple times a year for work and every time I have stayed at the apartello. I love the atmosphere at the hotel. During long stays they do everything to make you feel like you are at home including advent calendars during the season! I have gotten to know the staff and they all welcome me back every time I return. The amenities are great and there is an HVV stop 2 minutes away!

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Fully equipped, quiet, clean, friendly staff. It is not a luxury hotel, but all services and equipment you can need for long stays is available and fully functional.

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The breakfast should be a little better and already earlier. 07:00 seems to me depending upon flight you have to get in the morning to late.

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2nd time staying here. Would be great if breakfast have changes every 2 to 3 days.

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Absolute one of the better hotels in Germany. I was happy to stay here. Only thing missing was a bar to hang out in, with colleagues or business partners.

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The rooms were fabulous! Very large, modern and comfortable, except Europe had a heat wave and the room had no AC. Since the room was directly across the street from a fire station (which responded to calls during our brief stay) keeping the window open all night was not an option. This created for a difficult night trying to sleep due to the heat.

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All Ok !!!!

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The hotel is very nice. Clean with modern furniture. A good bed and very nice bathroom. Close to the airport, about 10 min. drive.

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Very good hotel with excellent amenities

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Exceptional! Only need air conditioning to be the best!

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great convinient location closed to the aiport - nice and friendly and helpful staff. Big spacious rooms - we were 3 persons and it fits great. Very clean and modern. Like to come back.

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Gut

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I have stayed in this hotel several times now. I have written a few reviews regarding Appartello. The first time it was a month or so after they opened and the service has been consistently good. It is great value and location but it is the people that make me welcoming enough to stay here time after time. The front desk staff is friendly and extremely helpful as are the folks working in the housekeeping department as well as breakfast. It is also a convenient location to stay at, minutes from the airport and City Nord. There is a grocery store around the corner from the hotel which makes is convenient buying essential grocery items. I typically stay in an Executive Studio which has a full kitchenette (stove, cook top, fridge, and microwave). This time, when I checked out, I was asked whether I had a car to which I replied yes. They now charge 2 Euros a day for surface parking which came as a surprise to me! In the past, surface parking was free as it should be since there is not enough stalls provided and there is street parking in the evenings (since the hotel is located within office complexes and offices close around 5:00pm). In fact, 2 of the 4 nights I stayed there, I couldn't park in the lot as it was full. Yet, I was charged for surface parking anyways. I do realize that 2 Euros is not a lot but it is the principle of it that gets me worked up. Plus they should disclose it when you check in, which they did not. By the way, the hotel also has an underground parking facility that is 8 Euros per day to park. During my stay, as a matter of fact the first night, the smoke alarm went off in the building and most residents evacuated their rooms but congregated just outside the building in front of the lobby. What surprised me is that there was no evacuation plan in place nor any verbal commands were given by the staff, fire fighters (who arrived within a minute or two of alarm sounding - there is a firehouse across the street from the hotel) or the police. Thank goodness, it was either a false alarm or nothing too serious as we were allowed back in a few minutes after the fire fighters were on scene. Overall, I like this hotel and would definitely stay here again. But I do suggest that the management rethink charging for surface parking!

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Everything was just PERFECT!! Thank you!!

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Dejligt og ren hotel

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Would have been nice to have sone more English language tv channels. Plus a pair of hotplates, saucepan and frypan even in the base appartment would be expected. Germany has not got many ready meals as the uk does so could only stay here 1 night.

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very good

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I needed a comfortable room to relax the night before a heavy day of work. I was given a wonderful room (I call it apartment for its size) witj a kitchen complete of everything, oven, microwave, coffee machine, dish washer, etc. A comfortable sofa, with 32in led tv, a bedroom and in bedroom toilette. Everything amazing, couldn't ask more! I've enjoyed my time at the hotel. Thank you!

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Nice rooms and good welcome at reception

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Pretty and clean room, staff was helpful and friendly. Had a nice breakfast.

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Very fine hotel apartment. Well working breakfast where you can choose what you want and only pay for that. Very clean and spacious rooms - new interior and nice bathroom. Only 2€ pr. Day for parking. Great FAQ on their website about different facilities in the area. A bit to far away from the city, but it was ok with the transport by bus and u-Bahn. I would definetly consider to stay here some other time and will recommend this for other guest in the city.

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Would stay there again nice rooms, good shower, pleasant staff

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Stay was Pleasant. Good Room size. Kitchen size is also good. All needed cutlery available. Very good service. Very pleasant atmosphere. Should improve on the Bed Size and blanket size. These are bit small.

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Large convenient rooms/apartments, plenty of facilities, very friendly and welcoming staff!

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Very satisfied

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Very good all!!!

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I stayed 4 nights as I came for business in Hamburg. The apartment was clean, modern and all people in reception very helpful. I would definitely go back again. The only observation I can make is that you can probably add a curtain (cotton/glass) in the shower as water goes everywhere when showering. It's not important, but it would be nice

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Functional hotel with close access to the bus, near airport, close to Lidl and nice for walks along nearby river.

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Very nice hotel with Big clean rooms. Quaite sorroundings and good logistics.

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The service at the front disk was very poor and the worker replied irritating when we asked questions. When we asked for at taxi to the airport we were informed that for 4 persons (2 adults and 2 small children) two taxis were needed else we could not be taken to the airport. We took contact to the taxi company and there were no problems to send one taxi (standard taxi) to bring me and family to the airport. Furthermore when we asked for restaurants in the area we where told that only restaurant was near by. ( a very expensive restaurant) but when we searched the area there were allot of restaurants closer to the hotel. This attitude is not were service minded and people feel that they being cheated. The positive side was that the hotel and the rooms were clean and nice, and the hotel personnel tog our luggage to our room.

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Nice appartment close to the airport of Hamburg with massive balkony and fullyappartment equiped appartment kitchen. Highly recommendable.

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The room is very clean, and I love it. Except the hotel front receptionist, who was rude and not kind enough as it should be when I checked-in, I am satisfied with the stay. Also, I have to mention that another hotel front receptionist when I checked-out was just great.

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Ligger fint i forhold til byen og især lufthavnen. Brugte hotellet fordi vi skule flyve meget tidligt næste dag...

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The curtains allowed too much light to enter the appartment, making it difficult to sleep well. There were not any channel in Spanish on TV. Our appartment was right in front of the main street and it was noisy (traffic started early and was unpleasant) On the other hand, the staff was awesome and did their best for us to be like at home. The place has both exterior and interior parking lots. There is a Lidl at about 200 m. It is very close to the airport.

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I liked the simplicity and cleanliness of the property. Would difenatly stay here again

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We had the appartement for four days and it was perfect. We will book as this place again. Very nice staff, excelent cleaning and a perfect appartment for our short holiday. Only 2 min. walk to shopping.

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Very convenient. neat and responsive customer services team

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very good apartmnet

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I was so excited to stay at your respectful facility according to hospitality and care of your staff. I feel myself at home in appartello.

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I will mentioned only the thing which could be improved: -some complementary tea should be in the room -could nit locate aircinditioning control, if it is central it should be set a bit higher -bad was moving completly and squeaking whenever i move or rotate - very annoying

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Place is very new, clean, and well set-up. Nice kitchen and living areas. Bathrooms are big with a nice shower. TV's in both the living room and bedroom. Only 2 drawbacks - not many restaurants in the area within walking distance and I wish there were more English speaking non-news TV channels (note the TV's have some on demand capability and you can also connect an external HDMI cable and stream from your device).

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My second visit here and the standards haven't dropped at all. Superb, comfortable and clean apartment which is well presented is the trademark of this establishment. Most excellent staff who are attentive and professional are indicative of the whole Smart Living Experience. Well done to all.

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A most excellent apartment managed by a fantastic team - everyone from housekeeping to reception staff were first class. There's no reason to stay anywhere else - well done to the entire team.

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Appartello was an amazing "Apart-Hotel" with great staff. It was more than what I expected in comparison with many other similar properties around Europe. The price was also right.

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