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Parking facilities / Basement garage

Parking facilities on hotel property are free of charge, subject to availability. We offer you our basement garage for a daily charge.

Parking within all our facilities is at owner's risk, the hotel is not reliable for any damages.


Please settle your account at the front office until 11.00 am on your day of departure.
In addition to cash payment we also accept EC cards number as well as the following credit cards: American Express, Mastercard, Diners Club, Visa Card.

Petrol Station

At the Alsterkrugchaussee is a petrol station in about 1.5 km distance. Take direction to the airport.

Shell Tankstelle
Weg beim Jäger 193
22335 Hamburg
Open daily 24/7

Pets / Dogs

Are open-hearted welcome at any time (additional fee of € 12.00 per day). Please keep your dog at the leash at the hotel.


Hammer Apotheke
Alsterdorfer Straße 299
22297 Hamburg

Phone: 0-51 20 75

Monday - Friday: 8.30 am - 6.30 pm
Saturday:            8.30 am - 1.00 pm

For emergencies out of these times, please ask our reception staff for the emergency pharmacy.


You can send and receive post at the reception daily. We are pleased to pass on your parcels as well. There is a post office nearby (Überseering 26, 22297 Hamburg).

Public Transport

The bus stop "Alsterdorfer Damm" is close to the hotel. Detailed descriptions to the next metro station are available at the reception. You can find timetable information here


If you have any requests, please feel free to contact our reception staff 24 hours a day. Please dial +49 (0) 40 60 92 92 100. We are pleased to receive your call.


We recommend visiting "Alsterkrug Restaurant", "Bierstube" and "Garden & Lounge" at the Alsterkrug Hotel.
To book a table in advance, please dial +49 (0) 40 51 303 410. Open from 12.00 am - 10.00 pm.
For further information please visit

BRABAND Bistro & Wein is an idyllic spot by the river Alster which is within short walking distance. Enjoy Mediterranean cuisine and a fine wine selection every day starting from noon.
To book a table please dial +49 (0) 40 38 677 161. For further information please visit

Room keys

When checking out,  please hand over your key card at the reception. Due to safety reasons, over night our entrances are locked. Please identify yourself with the key card/room card at the transponder to open the entrance door.