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Are at hand in every room.


Behaviour in case of fire:

  • Keep calm
  • Close the windows
  • Inform the reception
  • Follow the emergency exit map - It is visual in your room near room-door
  • Close the door after leaving the room
  • You find fire-extinguishers on every floor
  • Do not use the elevator
  • Leave the building by using the stairs and emergency exits
  • Follow the staff and firefighter instructions

First aid

In urgent cases, please contact the reception (+49 (0) 40 60 92 92 100) or directly the ambulance or fire department (dial 0-112).
For smaller injuries, you can receive bandages, plasters etc. from our first aid kit at the reception

Fitness / Wellness

For your daily workout our fitness area is open 24/7 and equipped with e. g. two treadmills, one cross trainer and an ergometer.

Nearby, the alsterSPA is the perfect space for our relaxation. A variety of saunas, wellness-showers, ice fountain, rest area and heated loungers are waiting for you. For a fee you can book cosmetics / beauty and massage treatments.
For further information e.g. opening hours please dial +49 (0) 4 51 303 419, contact our recepetion or visit


For information and reservation of flights our reception staff is pleased to help you. Or contact the airport information directly: 0-50 75


You can order flowers via our reception. We are also pleased to provide you with vases on loan.