Guest information
Here you can find all the answers to your questions from A - Z. If you have any further questions, please do not hesitate to contact us!
All the best?
We are looking forward to your feedback on www.appartello.de/en/reviews. This is the only way to a day to day improvement. Thank you for your support.
Baby beds
to your disposal at the reception free of charge.
Bank with cash point
Hamburger Sparkasse
Alsterdorfer Straße 261
22297 Hamburg
Bar
Close to us there is the Alsterkrug Hotel's bar which is open Monday to Sunday from 5.00 pm - 1.00 am.
For further information please visit www.alsterkrug.de/en/restaurants/hotel-bar
BRABAND Bistro & Wein is an idyllic spot by the river Alster within short walking distance. Enjoy Mediterranean cuisine and a fine wine selection every day starting from noon.
To book a table please dial +49 (0) 40 38 677 161. For further information please visit www.braband-bistro.de
Bathrobe
At our front office bathrobes are available at a surcharge of € 3.00 each.
Bicycle / Canoe rental
You can rent bicycles for a daily charge nearby at the Alsterkrug Hotel. They have a canoe which you can use free of charge. An idyllic hiking trail and the river "Alster" are situated opposite to this hotel.
Bottle opener
You find it in the drawer of your kitchenette / kitchen.
Bowling alley
At the Alsterkrug Hotel a bowling alley is available at a surcharge and according to availability.
Please contact our reception or dial +49 (0) 40 51 303. For further information please visit www.alsterkrug.de/en/bowling-alley
Breakfast
Enjoy our rich breakfast from:
Monday - Sunday: 7.00 am - 11.00 am
Please find further information here.
Card lost?
If you lost your credit card you can block your account by following phone number: 0- 116 166.
Children
Children may spend the night in their parents' bed free of extra-charge.
Cinema
CinemaxX Holi Hamburg
Schlankenreye 69
20144 Hamburg
+49 (0)40 422 30 40
www.cinemaxx.de/hamburg-holi
Cinemaxx Hamburg-Dammtor
Dammtordamm 1
20354 Hamburg
+49 (0)40 80 80 69 69
www.cinemaxx.de/hamburg-dammtor
Abaton
Allende-Platz 3
20146 Hamburg
+49 (0)40 41 32 03 20
www.abaton.de
Clubs
Mondoo
Reeperbahn 136 (St. Pauli)
www.mondoo.de
Mojo Club
Reeperbahn 1 (St. Pauli)
www.mojo.de
Uebel & Gefährlich
Feldstraße 66 (St. Pauli)
www.uebelundgefaehrlich.com
Coffee / Tea
For coffee and tea preparation you have an espresso machine in your room. Coffee capsules are for a fee available at the reception.
Computer
A computer with internet access and printer is useable 24h in our livingroom - snack & lounge.
Concierge Service
Is available at our reception 24h a day for information, ticket booking etc.
Copy Service
Is for a fee available 24h at the reception.
Cosmetic Products
See "These & That"
Credit Cards
See "Payment"
Departure
Departure time is 11.00 am.
For a later departure at 4.00 pm please contact the front office for special agreement.
Luggage service / deposit see "L".
Dishwasher
Our Executive Studios and Apartments are equipped with a dishwasher and 2 dishwasher tablets. If you need more dishwasher tablets, you can buy them at the front office or in the supermarket nearby.
Doctor
Contact the reception we are pleased to help you. Or directly the doctor's office:
General medicine:
Dr. Gottfried Thorsen / Dr. Jörg Galler
Alsterdorfer Straße 201
22297 Hamburg
Phone: 0-51 56 03
Dentist:
Angela Zimmer
Bilser Straße 63 (Alsterdorf station)
22297 Hamburg
Phone: 0-51 51 53
"Do not disturb"
In case you do not like to be disturbed, please hang out the according sign to your door handle. No service will take place if the sign remains until 3.00 pm.
Dryer
You can use our dryer free of charge in the laundry room.
Emergency call
Emergency via the reception: +49 (0) 40 60 92 92 10
Emergency police: 0-110
Ambulance / fire department: 0-112
Emergency exits
For your own safety, please familiarise yourself with the emergency exit plan in your room for the nearest exit. In case of fire do not use the elevator.
Extra bed
Extra beds are available at a surcharge.
Children may spend the night in their parents' bed free of charge.
Facecloth
Are at hand in every room.
Fire
Behaviour in case of fire:
- Keep calm
- Close the windows
- Inform the reception
- Follow the emergency exit map - It is visual in your room near room-door
- Close the door after leaving the room
- You find fire-extinguishers on every floor
- Do not use the elevator
- Leave the building by using the stairs and emergency exits
- Follow the staff and firefighter instructions
First aid
In urgent cases, please contact the reception (+49 (0) 40 60 92 92 100) or directly the ambulance or fire department (dial 0-112).
For smaller injuries, you can receive bandages, plasters etc. from our first aid kit at the reception
Fitness / Wellness
For your daily workout our fitness area is open 24/7 and equipped with e. g. two treadmills, one cross trainer and an ergometer.
Nearby, the alsterSPA is the perfect space for our relaxation. A variety of saunas, wellness-showers, ice fountain, rest area and heated loungers are waiting for you. For a fee you can book cosmetics / beauty and massage treatments.
For further information e.g. opening hours please dial +49 (0) 4 51 303 419, contact our recepetion or visit www.alsterspa.de/en
Flights
For information and reservation of flights our reception staff is pleased to help you. Or contact the airport information directly: 0-50 75 http://www.hamburg-airport.de/en/index.php
Flowers
You can order flowers via our reception. We are also pleased to provide you with vases on loan.
Glasses
You have forgotten your glasses. The reception team has some for rental.
High-speed Internet / WiFi
WiFi access is free of charge available in the whole hotel. You receive the access dates incl. dial-in explanation by our reception staff.
Our high-speed internet is available at a surcharge, please contact our reception.
Internet counter / Lobby computer
Feel free to use our web corner in the livingroom - snack & lounge free of charge.
Iron / Ironing board
Can be brought up to your room free of charge. Please ask our front office team.
Leisure amenities
You receive detailed information about leisure activities, trips and tickets in the immediate vicinity at the reception.
Lost property
Will be deposited at the reception. Please contact the reception. For your privacy protection we will not send a lost property to your address unasked.
Luggage service / Left-luggage office
Our staff is pleased to help you with your luggage. Please call us at any time (+49 (0) 40 60 92 92 100). We offer you to store your luggage safe till your departure.
Massage / Beauty culture
In close proximity to us the alsterSPA offers cosmetics / beauty and massage treatments.
For further information please dial +49 (0) 40 51 303 419 or contact the reception.
For cosmetic articles see "these & that"
Medical emergency:
Phone: 0-22 80 22
Off-time of the business hours of the doctors you can order a doctor in the hotel under this number.
Messages
Will be deposited for you at the reception or brought up directly to your room.
Money exchange
Please contact the reception.
Museums & exhibitions
Miniatur Wunderland
Kehrwieder 2-4
Block D (Hafencity)
www.miniaturwunderland.com
Chocoversum
Meßberg 1 (Altstadt)
www.chocoversum.de/en
Deichtorhallen
Deichtorstraße 1-2 (Altstadt)
www.deichtorhallen.de
Hamburger Kunsthalle
Glockengießerwall
20095 Hamburg
www.hamburger-kunsthalle.de/en
Parking facilities / Basement garage
Parking facilities on hotel property are free of charge, subject to availability. We offer you our basement garage for a daily charge.
Parking within all our facilities is at owner's risk, the hotel is not reliable for any damages.
Payment
Please settle your account at the front office until 11.00 am on your day of departure.
In addition to cash payment we also accept EC cards number as well as the following credit cards: American Express, Mastercard, Diners Club, Visa Card.
Petrol Station
At the Alsterkrugchaussee is a petrol station in about 1.5 km distance. Take direction to the airport.
Shell Tankstelle
Weg beim Jäger 193
22335 Hamburg
Open daily 24/7
Pets / Dogs
Are open-hearted welcome at any time (additional fee). Please keep your dog at the leash at the hotel.
Pharmacy
Hammer Apotheke
Alsterdorfer Straße 299
22297 Hamburg
Phone: 0-51 20 75
Monday - Friday: 8.30 am - 6.30 pm
Saturday: 8.30 am - 1.00 pm
For emergencies out of these times, please ask our reception staff for the emergency pharmacy.
Post
You can send and receive post at the reception daily. We are pleased to pass on your parcels as well. There is a post office nearby (Überseering 26, 22297 Hamburg).
Public Transport
The bus stop "Alsterdorfer Damm" is close to the hotel. Detailed descriptions to the next metro station are available at the reception. You can find timetable information here.
Reception
If you have any requests, please feel free to contact our reception staff 24 hours a day. Please dial +49 (0) 40 60 92 92 100. We are pleased to receive your call.
Restaurants
We recommend visiting "Alsterkrug Restaurant", "Bierstube" and "Garden & Lounge" at the Alsterkrug Hotel.
To book a table in advance, please dial +49 (0) 40 51 303 410. Open from 12.00 am - 10.00 pm.
For further information please visit www.alsterkrug.de/en
BRABAND Bistro & Wein is an idyllic spot by the river Alster which is within short walking distance. Enjoy Mediterranean cuisine and a fine wine selection every day starting from noon.
To book a table please dial +49 (0) 40 38 677 161. For further information please visit www.braband-bistro.de
Room keys
When checking out, please hand over your key card at the reception. Due to safety reasons, over night our entrances are locked. Please identify yourself with the key card/room card at the transponder to open the entrance door.
Safe
Please use the sage in your room free of charge. The hotel is only liable according to the legal provisions.
Sauna
See "Fitness / Wellness"
Shoe Polishing
You find a shoe polishing machine in the hotel lobby.
Shopping
Hamburger Meile
Hamburger Straße 27
22083 Hamburg
www.hamburger-meile.com
Europa Passage Hamburg
Ballindamm 40
20095 Hamburg
www.europa-passage.de/en/home/
Quarree Wandsbek
Quarree 8-10
22041 Hamburg
www.quarree.de
Alstertal Einkaufszentrum
Heegbarg 31
22391 Hamburg
www.alstertal-einkaufszentrum.de
Snacks / Drinks / Bottled water
You find small snacks, bottled water and other drinks in our vending machine in the livingroom - snack & lounge.
Stamps
You can buy stamps at the reception.
Supermarket
Close to our hotel are two supermarkets: Lidl and Edeka. For detailed directions please ask our front office team.
Edeka Tamme Airport Plaza
Flughafenstraße 1
22335 Hamburg
Monday - Sunday 6.00 am - 10.00 pm
Lidl
Alsterkrugchaussee 309
22335 Hamburg
Monday - Sunday 8.00 am - 9.00 pm
Taxi
The reception is pleased to order a taxi. This service is free of charge.
Hansa Taxi
+49 (0)40 211 211
Telephone
In order to make an outside call please dial the "0". We debit you € 0.50 / unit.
Through the following extension you can be reached directly: +49 - (0) 40 - 60 92 92 1 +your room number.
If you like to call another room, just dial the according number.
Theatre / Concert Tickets
See "Concierge Service"
"These & That"
Sanitary and cosmetic articles (e.g. additional soap, towels, dental care sets, razors for single usage, sanitary towels etc.), facecloth and other useful things you receive at the reception in some cases at a surcharge.
Train station
The central station is in about 7 km distance from the hotel, and the station Dammtor in about 5 km. You can reach these stations by taxi, bus or subway. The bus station is close to the hotel.
Take th bus 292 to Lattenkamp and change there to the U1, which goes directly to the central station, for station Dammtor already step off at "Stephansplatz".
TV / Pay-TV / Sky
Every room has a TV. You receive the local satellite programme as well as our pay TV offer. (Channel list in your TV)
Pay-TV / Sky:
The channels Sport I, Sport II and Sport I US, Sport News, action and ATLANTIC are free of charge.
The "Bundesliga" will be shown in the Alsterkrug Hotel bar.
Umbrella
It's a rainy day and you won't get wet. The reception team has some umbrellas for rent.
Wake up service
Inform the reception the evening before (+49 (0) 40 60 92 92 100). Wake-up service is carried out very precisely. Compensation claims of any kind are excluded in this relation.
Additionally, you find a clock with wake-up function in each TV.
Washing machine / laundry room
To use our washing machines please go to the laundry room in the basement. Detergant is available at the reception at a surcharge of € 0.50.
WiFi
See "High speed internet".