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Guest information

Here you can find all the answers to your questions from A - Z. If you have any further questions, please do not hesitate to contact us!

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Baby beds

to your disposal at the reception free of charge.

Bank with cash point

Hamburger Sparkasse
Alsterdorfer Straße 261
22297 Hamburg


Close to us there is the Alsterkrug Hotel's bar which is open Monday to Sunday from 5.00 pm - 1.00 am.
For further information please visit

BRABAND Bistro & Wein is an idyllic spot by the river Alster within short walking distance. Enjoy Mediterranean cuisine and a fine wine selection every day starting from noon.
To book a table please dial +49 (0) 40 38 677 161. For further information please visit


At our front office bathrobes are available at a surcharge of € 3.00 each.

Bicycle rental​

You can rent bicycles for a daily charge at the reception. An idyllic hiking trail and the river "Alster" are situated nearby.

Bottle opener

You find it in the drawer of your kitchenette / kitchen.

​Bowling alley

At the Alsterkrug Hotel a bowling alley is available at a surcharge and according to availability.
Please contact our reception or dial +49 (0) 40 51 303. For further information please visit


Enjoy our rich breakfast from:

Monday - Sunday: 7.00 am - 11.00 am
Please find further information here.


Card lost?

If you lost your credit card you can block your account by following phone number: 0- 116 166.


Children may spend the night in their parents' bed free of extra-charge.


CinemaxX Holi Hamburg
Schlankenreye 69
20144 Hamburg
+49 (0)40 422 30 40

Cinemaxx Hamburg-Dammtor
Dammtordamm 1
20354 Hamburg
+49 (0)40 80 80 69 69

Allende-Platz 3
20146 Hamburg
+49 (0)40 41 32 03 20


Reeperbahn 136 (St. Pauli)

Mojo Club
Reeperbahn 1 (St. Pauli)

Uebel & Gefährlich
Feldstraße 66 (St. Pauli)

Coffee / Tea

For coffee and tea preparation you have an espresso machine in your room. Coffee capsules are for a fee available at the reception.


A computer with internet access and printer is useable 24h in our livingroom - snack & lounge.

Concierge Service

Is available at our reception 24h a day for information, ticket booking etc.

Copy Service

Is for a fee available 24h at the reception.

Cosmetic Products

See "These & That"

Credit Cards

See "Payment"


Departure time is 11.00 am.
For a later departure at 3.00 pm please contact the front office for special agreement.
Luggage service / deposit see "L".


Our Executive Studios and Apartments are equipped with a dishwasher and 3 dishwasher tablets. If you need more dishwasher tablets, you can buy them at the front office or in the supermarket nearby.


Contact the reception we are pleased to help you. Or directly the doctor's office:

General medicine:
Dr. Gottfried Thorsen / Dr. Jörg Galler
Alsterdorfer Straße 201
22297 Hamburg
Phone: 0-51 56 03

Angela Zimmer
Bilser Straße 63 (Alsterdorf station)
22297 Hamburg
Phone: 0-51 51 53

"Do not disturb"

In case you do not like to be disturbed, please hang out the according sign to your door handle. No service will take place if the sign remains until 3.00 pm.


You can use our dryer free of charge in the laundry room.

Emergency call

Emergency via the reception: +49 (0) 40 60 92 92 10
Emergency police:                  0-110
Ambulance / fire department: 0-112

Emergency exits

For your own safety, please familiarise yourself with the emergency exit plan in your room for the nearest exit. In case of fire do not use the elevator.

Extra bed

Extra beds are available at a surcharge.
Children may spend the night in their parents' bed free of charge.



Are at hand in every room.


Behaviour in case of fire:

  • Keep calm
  • Close the windows
  • Inform the reception
  • Follow the emergency exit map - It is visual in your room near room-door
  • Close the door after leaving the room
  • You find fire-extinguishers on every floor
  • Do not use the elevator
  • Leave the building by using the stairs and emergency exits
  • Follow the staff and firefighter instructions

First aid

In urgent cases, please contact the reception (+49 (0) 40 60 92 92 100) or directly the ambulance or fire department (dial 0-112).
For smaller injuries, you can receive bandages, plasters etc. from our first aid kit at the reception

Fitness / Wellness

For your daily workout our fitness area is open 24/7 and equipped with e. g. two treadmills, one cross trainer and an ergometer.

Nearby, the alsterSPA is the perfect space for our relaxation. A variety of saunas, wellness-showers, ice fountain, rest area and heated loungers are waiting for you. For a fee you can book cosmetics / beauty and massage treatments.
For further information e.g. opening hours please dial +49 (0) 4 51 303 419, contact our recepetion or visit


For information and reservation of flights our reception staff is pleased to help you. Or contact the airport information directly: 0-50 75


You can order flowers via our reception. We are also pleased to provide you with vases on loan.


You have forgotten your glasses. The reception team has some for rental.

High-speed Internet / WiFi

WiFi access is free of charge available in the whole hotel. You receive the access dates incl. dial-in explanation by our reception staff.
Our high-speed internet is available at a surcharge, please contact our reception.

Internet counter / Lobby computer

Feel free to use our web corner in the livingroom - snack & lounge free of charge.

Iron / Ironing board

Can be brought up to your room free of charge. Please ask our front office team.

Leisure amenities

You receive detailed information about leisure activities, trips and tickets in the immediate vicinity at the reception.

Lost property

Will be deposited at the reception. Please contact the reception. For your privacy protection we will not send a lost property to your address unasked.

Luggage service / Left-luggage office

Our staff is pleased to help you with your luggage. Please call us at any time (+49 (0) 40 60 92 92 100). We offer you to store your luggage safe till your departure.

Massage / Beauty culture

In close proximity to us the alsterSPA offers cosmetics / beauty and massage treatments.
For further information please dial +49 (0) 40 51 303 419 or contact the reception.
For cosmetic articles see "these & that"

Medical emergency:

Phone: 0-22 80 22
Off-time of the business hours of the doctors you can order a doctor in the hotel under this number.


Will be deposited for you at the reception or brought up directly to your room.

Money exchange

Please contact the reception.

Museums & exhibitions

Miniatur Wunderland
Kehrwieder 2-4
Block D (Hafencity)

Meßberg 1 (Altstadt)

Deichtorstraße 1-2 (Altstadt)

Hamburger Kunsthalle
20095 Hamburg


Parking facilities / Basement garage

Parking facilities on hotel property are free of charge, subject to availability. We offer you our basement garage for a daily charge.

Parking within all our facilities is at owner's risk, the hotel is not reliable for any damages.


Please settle your account at the front office until 11.00 am on your day of departure.
In addition to cash payment we also accept EC cards number as well as the following credit cards: American Express, Mastercard, Diners Club, Visa Card.

Petrol Station

At the Alsterkrugchaussee is a petrol station in about 1.5 km distance. Take direction to the airport.

Shell Tankstelle
Weg beim Jäger 193
22335 Hamburg
Open daily 24/7

Pets / Dogs

Are open-hearted welcome at any time (additional fee of € 12.00 per day). Please keep your dog at the leash at the hotel.


Hammer Apotheke
Alsterdorfer Straße 299
22297 Hamburg

Phone: 0-51 20 75

Monday - Friday: 8.30 am - 6.30 pm
Saturday:            8.30 am - 1.00 pm

For emergencies out of these times, please ask our reception staff for the emergency pharmacy.


You can send and receive post at the reception daily. We are pleased to pass on your parcels as well. There is a post office nearby (Überseering 26, 22297 Hamburg).

Public Transport

The bus stop "Alsterdorfer Damm" is close to the hotel. Detailed descriptions to the next metro station are available at the reception. You can find timetable information here


If you have any requests, please feel free to contact our reception staff 24 hours a day. Please dial +49 (0) 40 60 92 92 100. We are pleased to receive your call.


We recommend visiting "Alsterkrug Restaurant", "Bierstube" and "Garden & Lounge" at the Alsterkrug Hotel.
To book a table in advance, please dial +49 (0) 40 51 303 410. Open from 12.00 am - 10.00 pm.
For further information please visit

BRABAND Bistro & Wein is an idyllic spot by the river Alster which is within short walking distance. Enjoy Mediterranean cuisine and a fine wine selection every day starting from noon.
To book a table please dial +49 (0) 40 38 677 161. For further information please visit

Room keys

When checking out,  please hand over your key card at the reception. Due to safety reasons, over night our entrances are locked. Please identify yourself with the key card/room card at the transponder to open the entrance door.


Please use the sage in your room free of charge. The hotel is only liable according to the legal provisions.


See "Fitness / Wellness"

Shoe Polishing

You find a shoe polishing machine in the hotel lobby.


Hamburger Meile
Hamburger Straße 27
22083 Hamburg

Europa Passage Hamburg
Ballindamm 40
20095 Hamburg

Quarree Wandsbek
Quarree 8-10
22041 Hamburg

Alstertal Einkaufszentrum
Heegbarg 31
22391 Hamburg

Snacks / Drinks / Bottled water

You find small snacks, bottled water and other drinks in our vending machine in the livingroom - snack & lounge.


You can buy stamps at the reception.


Close to our hotel are two supermarkets: Lidl and Edeka. For detailed directions please ask our front office team.

Edeka Tamme Airport Plaza

Flughafenstraße 1
22335 Hamburg
Monday - Sunday 6.00 am - 10.00 pm



Alsterkrugchaussee 309
22335 Hamburg
Monday - Sunday 8.00 am - 9.00 pm


The reception is pleased to order a taxi. This service is free of charge.

Hansa Taxi
+49 (0)40 211 211


In order to make an outside call please dial the "0". We debit you € 0.50 / unit.

Through the following extension you can be reached directly: +49 - (0) 40 - 60 92 92 1 +your room number.
If you like to call another room, just dial the according number.

Theatre / Concert Tickets

See "Concierge Service"

"These & That"

Sanitary and cosmetic articles (e.g. additional soap, towels, dental care sets, razors for single usage, sanitary towels etc.), facecloth and other useful things you receive at the reception in some cases at a surcharge.

Train station

The central station is in about 7 km distance from the hotel, and the station Dammtor in about 5 km. You can reach these stations by taxi, bus or subway. The bus station is close to the hotel.

Take th bus 292 to Lattenkamp and change there to the U1, which goes directly to the central station, for station Dammtor already step off at "Stephansplatz". 

TV / Pay-TV / Sky

Every room has a TV. You receive the local satellite programme as well as our pay TV offer. (Channel list in your TV)

Pay-TV / Sky:
The channels Sport I, Sport II and Sport I US, Sport News, action and ATLANTIC are free of charge.
The "Bundesliga" will be shown in the Alsterkrug Hotel bar.


It's a rainy day and you won't get wet. The reception team has some umbrellas for rent.

Wake up service

Inform the reception the evening before (+49 (0) 40 60 92 92 100). Wake-up service is carried out very precisely. Compensation claims of any kind are excluded in this relation.

Additionally, you find a clock with wake-up function in each TV.

Washing machine / laundry room

To use our washing machines please go to the laundry room in the basement. Detergant is available at the reception at a surcharge of € 0.50.


See "High speed internet".