Enquiry Book online

Data protection / Disclaimer

appartello - smarttime living Hamburg
appartello GmbH
Sportallee 4
22335 Hamburg, Germany

Tel:  +49 (0)40 60 92 92 1 00
Fax: +49 (0)40 60 92 92 1 402

Operating company:

appartello GmbH
Sportallee 4
22335 Hamburg, Germany

Authorized Managing Directors:

Frank Pentzin, Heiko Fuhlendorf
Registered court: AG Hamburg, Germany
Company registration number: B 132238
Sales tax identification number according to Section 27a of the German Sales Tax Act: DE 295781087

Responsible for content according to Section 6 MDStV:

Frank Pentzin, Heiko Fuhlendorf

Data protection commissioner

Martin Vogel

DSB Zertifikatsnummer 1370#311588846
Perleberger Str. 10b
25421 Pinneberg

Images & Photos; C. Spahrbier; Alsterkrug Hotel GmbH & Co.KG

Responsible for design and realisation

Die Visualisten GmbH
Visual communication
Hirschengraben 30
22089 Hamburg, Germany

Note on liability:

We hereby declare that at the time of linking, no illegal content was discernible on the linked external pages. We have no influence over the current and future design, content or authorship of the linked / connected sites. Therefore, we expressly dissociate ourselves from all content of all linked / connected pages which were changed after the link was created. This statement applies to all links and references within our own Internet site. For illegal, incorrect or incomplete content and particularly for damages arising from the use or non-use of such information, the liability lies solely with the provider of the site which was linked to.

Privacy Policy
Data protection

The use of our website is usually possible without providing personal information. The collection of any personal data (such as name, address or email address) is collected on a voluntary basis as far as possible. These data will not be passed on to third parties without your express consent.

If you use our website to book hotel rooms, arrangements and other services, you may be asked to provide personal information about yourself. To perform our services we collect names, addresses, telephone numbers, email addresses and payment information, as well as voluntary offers about your stay, for example. By collecting this personal information, the following purposes are essentially satisfied:

- Editing and processing your enquiry / room reservation and the related performance of hotel services for your full satisfaction.
- Provision of information in connection with your enquiry / reservation services or products of the hotel.
- Notifications by mail or e-mail on offers at our hotel.
- For our own business purposes, such as market research, improving our products and services, data analysis.

Your personal information in connection with your reservation is transmitted to the hotel's property management system to store your data there and maintain it. The protection and integrity of your data and information are very important to us, so we only accept data that we need to fulfil our service.

We point out that data transmission over the Internet (e.g. communication via e-mail) may have security gaps. A complete protection of data against unauthorised access by third parties is impossible.

The use of published under the imprint obligation by third parties for sending unsolicited advertisements and information materials is hereby expressly prohibited. The operators of the sites expressly reserve the right to take legal steps in case of unsolicited promotional information, such as spam e-mails.

Data protection Newsletter

With the newsletter we provide information about us and our offers.

If you want to receive the newsletter, we require a valid e-mail address and information that allow us to verify that you are the owner of the e-mail address or that the owner agrees to receive the newsletter. Further data is not collected. This data is used only for sending the newsletter and will not be disclosed to third parties.

When you register for the newsletter, we store your IP address and date of registration. This storage is used solely as proof in the case that a third party abuses an email address and subscribes to the newsletter without the e-mail address owner’s consent.

Your consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time. The revocation can be made by sending an e-mail to or via a link in the newsletter itself.

Data protection statement for the use of Facebook plug-ins (like button)

Our pages contain plug-ins from the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). Facebook plug-ins are recognisable by the Facebook logo or the "Like Button" ( "Like") on our site. An overview of the Facebook plug-ins can be found here:
When you visit our pages, the plug-in establishes a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our page using your IP address. If you click on the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to assign your visit to our site to your user account. We point out that as providers of the sites, we have no knowledge of the content of the transmitted data nor its use by Facebook. For more information, please see the privacy statement of Facebook at

If you do not wish for Facebook to assign your visit to our pages to your Facebook user account, please log out from your Facebook account first.

Data protection statement for the use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ( "Google"). Google Analytics uses cookies, text files stored on your computer that enable an analysis of the use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. In case of activation of the IP anonymisation on this website, your IP address will be truncated by Google within Member States of the European Union or other countries party to the Agreement on the European Economic Area.

Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide the website operator with other website and Internet-based services. The IP address transmitted by your browser as part of the Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by adjusting your browser software; however, we point out that you will not have full access to all functions of this website in same cases. You can also prevent the data generated by the cookie about your use of the website (incl. your IP address) being compiled by Google and the processing of this data by Google by downloading the following link browser plug-in and installing it:

Data protection statement for the use of Google +1

Collection and dissemination of information:
Using the Google +1 button you can publish information worldwide. Using the Google +1 button you and other users can receive personalised content from Google and our partners. Google will store both the information that you have given for a +1 content, as well as information about the page you viewed when you clicked on +1. Your +1 can be shown as proof along with your name and profile photo in Google services, such as in search results or in your Google profile, or elsewhere on websites and ads on the Internet.
Google records information about your +1 activities to improve Google's services for you and others. To use the Google +1 button, you need a globally visible, public Google profile, which must contain at least your chosen profile name. This name is used in all Google services. In some cases, this name can also substitute any other name that you used when sharing content via your Google account. The identity of your Google profile can be shown to users who know your e-mail address or have other identifying information about you.

Using the information collected:
In addition to the purposes stated above, the information you provide will be used in accordance with the applicable Google privacy policies. Google may release aggregate statistics on the user’s +1 activities or transmit them to users and partners, such as publishers, advertisers or linked sites.

Privacy Statement for the Use of Twitter

Functions of the Twitter service are integrated into our site. These functions are offered by Twitter Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet” function, the web pages you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter.

We point out that as providers of the sites, we have no knowledge of the content of the transmitted data nor its use by Facebook. For more information, please see the privacy statement of Twitter at

Your privacy settings on Twitter can be changed in the account settings at

Mandatory information according to Regulation (EU) No 524/2013 of the European Parliament and Council:

Link to the homepage of the office for the online consumer dispute resolution of the European Commission: - more information will probably be available there from 15 February 2016. We are available at for initial questions about a possible dispute resolution.

Sources: eRecht24, Facebook Disclaimer, Privacy Policy for Google Analytics, eRecht24 Privacy Policy Google Adsense, Google +1 Privacy Policy, Twitter conditions